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Support - FAQ


1. I have a major mouse problem in TIKI.
It's impossible to control the mouse in the menu panel and other panels.
Some graphics seem strange as well.

You need to change one of Windows screen settings, which is sometimes used to enlarge icons and typefonts on high resolution screens. The setting is usually called Large Fonts. This is how you change it:

1. Right-click anywhere on the desktop and select Properties on the pop-up menu.

2. A panel opens. Select Settings (for color and screen resolution) and then click on the button called Advanced in the lower right corner of the panel.

3. Another panel opens. Click the tab General, and change the fontsize settings from Large Fonts/125 percent to Small Fonts/ 96 ppt. Windows may warn you that you will have to restart Windows. Click OK, close the panels and restart Windows.

2. When I start my computer with the GPS connected,
the mouse cursor runs wild and is uncontrollable.

This is a well known Windows problem and has nothing to do with TIKI. The GPS is being detected as a mouse, and the data from the GPS makes the mouse run wild.

The following procedure may fix the problem:
1. Boot the computer with the GPS receiver attached. The cursor will be jumping around and all sorts of unwanted stuff will be happening.
2. Disconnect the GPS. The computer will settle down.
3. Open Windows Device Manager.
4. Click on the '+' next to Mice and other pointing devices.
5. Click on 'Microsoft Serial Ball Point'
- This is what Windows XP thinks that your GPS receiver is.
6. Select "actions" and then "disable".
7. Click on "OK" to close each window.
8. Reboot the computer with the GPS attached. All should be well.

The next time you boot the computer, it will tell itself to disable the "Serial Ball Point". If you boot the machine without the GPS attached, it will not even showthe disabled device.

This may not work for all, and if you Google "crazy mouse" you will get many other suggestions.
If nothing else works, start your computer without the GPS connected. And reconnected when Windows has started.


1. TIKI does not find my Garmin USB GPS

Allmost all GPS units output NMEA 0183 data, which is the standard protocoll for marine instruments. Garmin has however some GPS USB units that use only their own private Garmin protocoll, not NMEA. Unfortunately, you have to dig deep into the user manual to find out that the unit does not output NMEA.
So what's the solution if you have a Garmin USB GPS that doesn't output NMEA data?
Franson GpsGate converts Garmin mode to NMEA.


1. My computer has no serial ports, only USB.

An USB2Serial adapter will solve your problem. If you don't know where to get one, search the Internet for USB2serial or USB to Serial.

2. Why do I get 'No GPS' when I have my GPS connected?

This could be a result of several things, but there is a 90% chance that you do not have the right driver for your GPS - or that you have selected the right COM port assigned to yoy driver by Windows.

3. My GPS settings are correct.
But still I get the message 'No GPS signal'.

Another application may be using the COM port. This could be a FAX program, programs which interface to Palm Pilots and other PDA's, terminal type programs (e.g. Hyperterminal). If you have been using a DOS terminal program to read the output from the GPS, you must not only exit the terminal program but may also have to completely exit the DOS window to release the COM port.

If the PC has the synchronization program installed and active for a PDA (like Palmpilot) or some other CE device, it is possible that the GPS input will not get into the PC. To easily disable the synchronization program, right-click on the appropriate icon in the System Tray section of the Task Bar. Select 'Disable', 'Close', 'Shutdown' or 'Exit' according to the menu. (Note: You can later start the sync. program again via the Start button on the Task bar.)

Some IBM Thinkpad Notebook computers come from the factory with the COM1 connector port disabled. Instead, IBM uses that port for infrared devices. The process for disabling the infrared serial device and enabling the 9-pin COM1 port seems to vary from one Thinkpad model to another. Read your manual, or call IBM.

Internal Fax-Modem cards can also interfere with the COM1 connector. The Fax-Modem may have been set up to use COM1. Your choices are to set it up for COM2, or re-configure your computer so that the serial connector on the back is COM2. In some cases you have to remove the PC Card modem from the computer when you want to receive GPS data.

4. I have a new USB GPS connected to the USB port,
but TIKI Navigator does not find it.

Your USB GPS unit came with (or should have come with) a driver. This driver installs a Virtual COM Port that appears as a regular Serial port to any Windows application (including TIKI Navigator.)
When this driver is setup, it will assign a COM port to the GPS. Select this COM port in TIKIs GPS Settings panel. Please refer to the documentation that accompanies your USB GPS for more information on its driver, and how to configure it properly.

Will TIKI read my Delorme Earthmate GPS?

Yes, TIKI reads any GPS that output NMEA data. However, before you can use your USB Earthmate GPS or Earthmate GPS LT-20 Receiver with a third-party application (like TIKI Navigator) you must install the USB-to-serial driver from Delorme's website. Click on this link DeLorme Serial Emulation Driver for USB Earthmate GPS and Earthmate GPS LT-20 Receiver to download the driver.

Were do I find the port number for my GPS?

You do this in Windows Device Manager

In Windows XP you will find the Device Manager like this:
1. Open control panel.
2. Open System.
3. Select Hardware - and then select Device manager on the next panel.

In Vista, Windows 7 or Windows 8 you will find the Device Manager like this:
1. Open control panel.
2. Open Hardware and Sounds
3. Under Devices and Printer you will find Device Manager

The Device Manager panel will list all hardware devices on your PC.

4. Click the + sign at Ports (COM and LTP). All your ports will be displayed. LTP is your printer port. COM is communication ports.
5. Write down all COM-Ports (i.e. COM1, COM6, COM9). If one of them is named something like USB 2 serial, this is most likely the port you want.
If this port is numbered i.e. (COM6), select port number 6 in TIKI.

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